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(N1C2)

CICD: Implementing Cisco Collaboration Devices

This  ClearConnect On-demand course covers Cisco Unified Communications Manager, as well as the Express version.  CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.  Please review the Overview and Outline sections for additional details about this course.   

Lesson 1: Cisco Unified Communications Solutions, Part 1
Lesson 1:Cisco Unified Communications Solutions, Part 2
Lesson 1:Cisco Unified Communications Solutions, Part 3
Lesson 1: Cisco Unified Communications Solutions, Part 4
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 1
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 2
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 3
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions, Part 4
Lesson 1: Understanding Administrator Interfaces, Part 1
Lesson 1: Understanding Administrator Interfaces, Part 2
Lesson 1: Understanding Administrator Interfaces, Part 3
Lesson 2: Understanding End-User Interfaces, Part 1
Lesson 2: Understanding End-User Interfaces, Part 2
Lesson 1: Understanding Call Flows and Call Legs, Part 1
Lesson 1: Understanding Call Flows and Call Legs, Part 2
Lesson 1: Understanding Call Flows and Call Legs, Part 3
Lesson 1: Understanding Call Flows and Call Legs, Part 4
Lesson 1: Understanding Call Flows and Call Legs, Part 5
Lesson 1: Understanding Call Flows and Call Legs, Part 6
Lesson 1: Understanding Call Flows and Call Legs, Part 7
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 1
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 2
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 3
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 4
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 5
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 6
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 7
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 8
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 9
Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager, Part 10
Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Lesson 1: Understanding End-User Characteristics and Configuration Requirements
Lesson 2: Understanding End-User Implementation Options, Part 1
Lesson 2: Understanding End-User Implementation Options, Part 2
Lesson 2: Understanding End-User Implementation Options, Part 3
Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements, Part 1
Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements, Part 2
Lesson 4: Understanding Endpoint Implementation Options, Part 1
Lesson 4: Understanding Endpoint Implementation Options, Part 2
Lesson 4: Understanding Endpoint Implementation Options, Part 3
Lesson 1: Understanding Telephony Features, Part 1
Lesson 1: Understanding Telephony Features, Part 2
Lesson 2: Enabling Telephony Features
Lesson 3: Understanding Mobility Features
Lesson 4: Enabling Mobility Features
Lesson 1: Understanding Cisco Unity Connection, Part 1
Lesson 1: Understanding Cisco Unity Connection, Part 2
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement, Part 1
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement, Part 2
Lesson 3: Understanding End User and Voice Mailbox Implementation Options, Part 1
Lesson 3: Understanding End User and Voice Mailbox Implementation Options, Part 2
Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service, Part 1
Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service, Part 2
Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
Lesson 1: Providing End-User Support, Part 1
Lesson 1: Providing End-User Support, Part 2
Lesson 1: Providing End-User Support, Part 3
Lesson 2: Understanding Cisco Unified Communications Manager Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Lesson 5: Monitoring Voicemail in Cisco Unity Connection
Lesson 6: Understanding the Disaster Recovery System
$995
Duration: 6 months
Level: Beginner
Overview

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateway
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution
Outline

Module 0: CICD Introduction

Module 1: Cisco Unified Communications Solutions

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

Lesson 1: Understanding Administrator Interfaces

Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

Lesson 1: Understanding Call Flows and Call Legs

Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End-User Administration

Lesson 1: Understanding End-User Characteristics and Configuration Requirements

Lesson 2: Understanding End-User Implementation Options

Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements

Lesson 4: Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

Lesson 1: Understanding Telephony Features

Lesson 2: Enabling Telephony Features

Lesson 3: Understanding Mobility Features

Lesson 4: Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Lesson 1: Understanding Cisco Unity Connection

Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement

Lesson 3: Understanding End User and Voice Mailbox Implementation Options

Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service

Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

Lesson 1: Providing End-User Support

Lesson 2: Understanding Cisco Unified Communications Manager Reports

Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

Lesson 5: Monitoring Voicemail in Cisco Unity Connection

Lesson 6: Understanding the Disaster Recovery System


Who Should Attend
  • Network administrators and network engineers
  • CCNA Collaboration candidates
  • Systems engineers